- Methods of Payment
- Sales Tax
- Back Orders
- Special Orders
- Returns, Refunds, & Exchanges
- Warranty Information & Damaged Goods
Methods of Payment
We accept VISA, Mastercard, and PayPal on the website. If you would like to pay with an alternative method, please contact us at (805) 644-6290. We can accept check, wire transfer, cash, or Discover.
Inflatable Boat Specialists is not obligated to collect sales tax on any order shipped from Ventura, CA to any location outside of California. Without exemption status or proof of export (BoL), orders delivered to California addresses will be required to pay CA sales tax.
If an item is subject to a manufacturer's delay, a Customer Service Representative will notify you. Inflatable Boat Specialists will not charge you for the item(s) until shipped, with the exception of Special Orders and items shipped directly from the manufacturer (see below).
Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). Inflatable Boat Specialists is not responsible for incorrect manufacturer information. With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier.
Returns, Refunds, & Exchanges
Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.
Electronics, inflatable boats, and outboard engines cannot be returned. For all other products, returns for refunds must be made within 10 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.
Please send all returns and exchanges to: Inflatable Boat Specialists 2900 Golf Course Dr Ventura, CA 93003
Free Shipping on Major Units (which includes boats and outboards) is only for units purchaseable from our website. Pre-owned units, certain demo units, and special order units are not available for purchase from our site and are therefore unavailable for the free shipping offer. Purchaseable Major Units that require LTL Freight will ship to businesses for free, but shipment to residential address require an appointment and as such, incur a $50 for this added service. This $50 Residential Appt Fee is available on each applicable product page
All purchasable major units ship FedEx or LTL. To order a major unit that is unable to be added to cart, please call the Sales Team at (805) 644-6290 x298. Most items not purchasable on the website will require LTL freight or delivery via boat hauler.
All parts and accessories can be shipped via USPS or FedEx. We provide free shipping on parts and accessories for orders $70 or greater to the lower 48 states. Hawaii, Alaska, and other US territories are excluded from the Free Shipping program. Free shipping is provided via FedEx Ground or USPS Priority at Inflatable Boat Specialist's choice. Expedited shipping methods are available on the site. Expedited shipping rates are not included in the free shipping offer. Our cutoff for same day shipping is Noon, 12PM PST.
If you require expedited processing, please call us before or after placing your order. Expedited processing incurs a fee of $10 and we must be notified before 2PM PST. We cannot guarantee expedited same day processing unless you are able to call in and have one of our parts specialists confirm we are able to fulfill your order.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item as well as your tracking number. We don't guarantee that we will receive your returned item.
Warranty Information & Damaged Goods
Most items we sell are covered by manufacturers' warranties. If you experience difficulty with a part or accessory, please contact the appropriate manufacturer for assistance and troubleshooting help or email firstname.lastname@example.org. We will work with you and the manufacturer to resolve any issues. For major units (inflatable boats and outboards), please contact the appropriate manufacturer for assistance and troubleshooting help or email email@example.com.
We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Inflatable Boat Specialists Customer Service immediately at (805) 644-6290. Do not discard the box or any packaging materials.